{"id":230723,"date":"2025-06-23T16:21:59","date_gmt":"2025-06-23T16:21:59","guid":{"rendered":"https:\/\/losoci.com\/gestio-clients\/"},"modified":"2025-12-02T15:28:03","modified_gmt":"2025-12-02T15:28:03","slug":"gestio-clients","status":"publish","type":"page","link":"https:\/\/losoci.com\/ca\/gestio-clients\/","title":{"rendered":"GESTI\u00d3 CLIENTS"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.27.4&#8243; custom_padding=\u00bb10px||20px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.27.4&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.4&#8243; custom_padding=\u00bb0px||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; text_font=\u00bbPlus Jakarta Sans|300|||||||\u00bb text_text_color=\u00bb#000000&#8243; text_font_size=\u00bb20px\u00bb text_line_height=\u00bb1.8em\u00bb header_font=\u00bbPoppins|700|||||||\u00bb header_text_color=\u00bb#000000&#8243; hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;]<\/p>\n<p style=\"text-align: justify;\"><strong>A LoSoci entenem que la Gesti\u00f3 de clients \u00e9s un enfocament estrat\u00e8gic que busca entendre i satisfer les necessitats i expectatives dels clients d\u2019una empresa. Per aix\u00f2, proposem diferents recursos que ajuden els nostres socis a desenvolupar i implementar estrat\u00e8gies efectives per a aquesta necessitat.<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; custom_margin=\u00bb-66px|||||\u00bb custom_padding=\u00bb80px|0px|80px|0px|true|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.27.4&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; text_font=\u00bbPoppins|800|||||||\u00bb text_text_color=\u00bb#ededed\u00bb text_font_size=\u00bb130px\u00bb text_letter_spacing=\u00bb-5px\u00bb custom_padding=\u00bb35px||||false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>01<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.4&#8243; header_font=\u00bbPoppins|700|||||||\u00bb header_text_color=\u00bb#000000&#8243; custom_margin=\u00bb-54px||\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1><span style=\"color: #0c71c3;\">SATISFACCI\u00d3 CLIENTS<\/span><\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.4&#8243; text_font=\u00bbRoboto|300|||||||\u00bb text_text_color=\u00bb#000000&#8243; text_font_size=\u00bb15px\u00bb text_line_height=\u00bb1.8em\u00bb module_alignment=\u00bbcenter\u00bb custom_padding=\u00bb15px|||\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Detectem punts febles i la percepci\u00f3 de qualitat dels clients, cosa que proporciona un augment de la lleialtat, una reducci\u00f3 de queixes i avantatges competitives respecte als altres competidors.<\/p>\n<p>Com ho fem? Enquestes i avaluacions de productes o serveis. Trucades de seguiment. An\u00e0lisi de dades. Grups focals, per tipologia o segment. <span>NPS (Net Promoter Score). Mesura de la lleialtat i satisfacci\u00f3 amb dades.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; text_font=\u00bbPoppins|800|||||||\u00bb text_text_color=\u00bb#ededed\u00bb text_font_size=\u00bb130px\u00bb text_letter_spacing=\u00bb-5px\u00bb custom_padding=\u00bb35px||||false\u00bb global_colors_info=\u00bb{}\u00bb] 02 [\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.4&#8243; header_font=\u00bbPoppins|700|||||||\u00bb header_text_color=\u00bb#000000&#8243; custom_margin=\u00bb-54px||\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1><span style=\"color: #0c71c3;\">IDENTIFICACI\u00d3 \u00c0REES DE MILLORA<\/span><\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.4&#8243; text_font=\u00bbRoboto|300|||||||\u00bb text_text_color=\u00bb#000000&#8243; text_font_size=\u00bb15px\u00bb text_line_height=\u00bb1.8em\u00bb module_alignment=\u00bbcenter\u00bb custom_padding=\u00bb15px|||\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>La retroalimentaci\u00f3 dels clients \u00e9s fonamental per identificar les \u00e0rees de millora en una empresa, i sobretot la resposta a les queixes o suggeriments d\u2019aquests.<\/p>\n<p>Identifiquem patrons i tend\u00e8ncies, desenvolupant solucions i implementant canvis i protocols, amb seguiment i avaluaci\u00f3.<span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.27.4&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; text_font=\u00bbPoppins|800|||||||\u00bb text_text_color=\u00bb#ededed\u00bb text_font_size=\u00bb130px\u00bb text_letter_spacing=\u00bb-5px\u00bb custom_padding=\u00bb35px||||false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>03<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.4&#8243; header_font=\u00bbPoppins|700|||||||\u00bb header_text_color=\u00bb#000000&#8243; custom_margin=\u00bb-54px||\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1><span style=\"color: #0c71c3;\">PROJECTES DE FIDELITZACI\u00d3<\/span><\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.4&#8243; text_font=\u00bbRoboto|300|||||||\u00bb text_text_color=\u00bb#000000&#8243; text_font_size=\u00bb15px\u00bb text_line_height=\u00bb1.8em\u00bb module_alignment=\u00bbcenter\u00bb custom_padding=\u00bb15px|||\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Amb aix\u00f2 aconseguim augmentar la lleialtat del client, la seva retenci\u00f3, aix\u00ed com la seva satisfacci\u00f3.<\/p>\n<p><span>Realitzem projectes personalitzats per a cada necessitat, entre els quals hi ha programes de punts, descomptes i promocions, acords comercials, experi\u00e8ncies exclusives i comunicacions personalitzades, tot i que som conscients que cada empresa, sector, producte o servei i tipologia de clients necessita un projecte a mida.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; text_font=\u00bbPoppins|800|||||||\u00bb text_text_color=\u00bb#ededed\u00bb text_font_size=\u00bb130px\u00bb text_letter_spacing=\u00bb-5px\u00bb custom_padding=\u00bb35px||||false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>04<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.4&#8243; header_font=\u00bbPoppins|700|||||||\u00bb header_text_color=\u00bb#000000&#8243; custom_margin=\u00bb-54px||\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1><span style=\"color: #0c71c3;\">MISTERY SHOPPER<\/span><\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.4&#8243; text_font=\u00bbRoboto|300|||||||\u00bb text_text_color=\u00bb#000000&#8243; text_font_size=\u00bb15px\u00bb text_line_height=\u00bb1.8em\u00bb module_alignment=\u00bbcenter\u00bb custom_padding=\u00bb15px|||\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span>Avaluacions objectives i detallades de la qualitat del servei, fent-nos passar per un client i valorant l\u2019experi\u00e8ncia. L\u2019objectiu \u00e9s obtenir una retroalimentaci\u00f3 objectiva i an\u00f2nima per implementar en el futur als processos, tant de producte com d\u2019equip hum\u00e0.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; background_color=\u00bb#ededed\u00bb custom_padding=\u00bb80px||80px||true|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|0px||0px|false|false\u00bb animation_direction=\u00bbtop\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bb1&#8243; _builder_version=\u00bb4.27.4&#8243; text_font=\u00bb||||\u00bb text_text_color=\u00bb#1a1a1a\u00bb header_font=\u00bbPoppins|700||on|||||\u00bb header_text_align=\u00bbleft\u00bb header_text_color=\u00bb#000000&#8243; header_font_size=\u00bb40px\u00bb header_line_height=\u00bb1.3em\u00bb custom_margin=\u00bb|||\u00bb custom_padding=\u00bb|||\u00bb animation_direction=\u00bbtop\u00bb header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb20px\u00bb header_font_size_last_edited=\u00bbon|desktop\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1>Atenci\u00f3 que construeix confian\u00e7a<\/h1>\n<p>[\/et_pb_text][et_pb_divider color=\u00bb#000000&#8243; divider_position=\u00bbcenter\u00bb divider_weight=\u00bb2px\u00bb disabled_on=\u00bboff|off|off\u00bb _builder_version=\u00bb4.16&#8243; max_width=\u00bb150px\u00bb height=\u00bbfalse\u00bb custom_margin=\u00bb-25px||\u00bb animation_direction=\u00bbtop\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_text admin_label=\u00bb1&#8243; _builder_version=\u00bb4.27.4&#8243; text_font=\u00bbPlus Jakarta Sans||||||||\u00bb text_text_color=\u00bb#000000&#8243; text_font_size=\u00bb20px\u00bb text_line_height=\u00bb1.8em\u00bb custom_padding=\u00bb10px|||\u00bb animation_direction=\u00bbtop\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>M\u00e9s que resoldre consultes, busquem generar experi\u00e8ncies positives i memorables.<br data-start=\"270\" data-end=\"273\">Cada interacci\u00f3 \u00e9s una oportunitat per enfortir la relaci\u00f3 amb els nostres clients.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bb1&#8243; _builder_version=\u00bb4.27.4&#8243; text_font=\u00bbPlus Jakarta Sans|300|||||||\u00bb text_text_color=\u00bb#000000&#8243; text_font_size=\u00bb15px\u00bb text_line_height=\u00bb1.8em\u00bb custom_padding=\u00bb|||\u00bb animation_direction=\u00bbtop\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p data-start=\"223\" data-end=\"491\">Tot comen\u00e7a amb una conversa. De vegades \u00e9s un dubte puntual, altres cops una necessitat concreta o simplement el desig de saber-ne m\u00e9s. En qualsevol cas, som aqu\u00ed per ajudar-te, amb la convicci\u00f3 que cada consulta \u00e9s una oportunitat per construir alguna cosa duradora.<\/p>\n<p data-start=\"493\" data-end=\"759\">Per aix\u00f2, no nom\u00e9s responem: escoltem, entenem i actuem. El nostre equip est\u00e0 preparat per oferir respostes \u00e0gils i properes, adaptades a cada situaci\u00f3. Cada interacci\u00f3 \u00e9s una manera de millorar, aprendre i acostar-nos m\u00e9s a qui confia en nosaltres.<\/p>\n<p data-start=\"761\" data-end=\"994\">Creiem que el valor real no est\u00e0 nom\u00e9s en resoldre un dubte, sin\u00f3 en fer que qui el planteja se senti acompanyat. Perqu\u00e8 darrere de cada missatge hi ha una persona, i darrere de cada resposta, el comprom\u00eds d\u2019estar a l\u2019al\u00e7ada.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A LoSoci entenem que la Gesti\u00f3 de clients \u00e9s un enfocament estrat\u00e8gic que busca entendre i satisfer les necessitats i expectatives dels clients d\u2019una empresa. Per aix\u00f2, proposem diferents recursos que ajuden els nostres socis a desenvolupar i implementar estrat\u00e8gies efectives per a aquesta necessitat.01SATISFACCI\u00d3 CLIENTSDetectem punts febles i la percepci\u00f3 de qualitat dels clients, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-230723","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"Entenem gesti\u00f3 clients a Lleida com un enfocament estrat\u00e8gic que cerca entendre i satisfer les necessitats i expectatives dels clients de la teva empresa\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/losoci.com\/ca\/gestio-clients\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.4\" \/>\n\t\t<meta property=\"og:locale\" content=\"ca_ES\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Losoci - 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